Payday Loan Claims

Frequently Asked Questions

How does the claim process work?

If the Lender rejects the complaint we will then submit your complaint to the FOS (Financial Ombudsman Service). They are an impartial service set up by Parliament to mediate in dispute cases between financial service providers and the people who use them. If they decide someone has been treated unfairly they have legal powers to put things right. The maximum amount of compensation the FOS can award is £150,000.

We will not charge you anything if your claim is unsuccessful, so you have nothing to lose.*

*There is no upfront fee or charge for this service, unless Charterhouse is successful in recovering your compensation. However, if you choose to cancel the contract after the cooling off period we reserve the right to charge an administration fee.

How long does the claims process take?

The payday lender has 8 weeks to reply to your claim. However, they often reply with a rejection letter or a very small offer of compensation. If the payday loan company fails to resolve your complaint by offering a fair amount of compensation, you have the right to take it to the Financial Ombudsman service eight weeks after first raising the issue.  This will increase the time taken to resolve the case.

It is not uncommon for your payday loan claim to be rejected in the first instance. However, if your claim is rejected and we believe you still have a strong case for compensation we can take your complaint to the Financial Ombudsman Service (FOS).

How much does it cost?

We do not charge any upfront costs for our services. All compensation claims are handled independently, and you will be billed for our services following the resolution of your case. Our fees are 35% plus VAT. This is applied to the full compensation amount which you are offered by your bank or lender following the successful settlement of your claim. If you choose to cancel the contract after the cooling off period, we reserve the right to charge an administration fee.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.  The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us at Charterhouse Claims Limited, PO Box 3268, South Croydon, CR2 1AZ, enquiries@paydayloanclaims.uk.com, 0203 051 5594 of your decision to cancel this contract by a clear statement (e.g. By telephone OR a letter sent by post, fax or e-mail).

You may use the sample cancellation form below, but it is not obligatory.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Cancellation Notice

To:

Charterhouse Claims Limited, PO Box 3268, South Croydon, CR2 1AZ, enquiries@paydayloanclaims.uk.com, 0203 051 5594

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]

Ordered on [*]/ received on [*]

Name of consumers:

Address of consumers:

Signature of consumers (only if this form is notified on paper):

Date:

[*]Delete as appropriate